To Our Valued Members,
We hope this message finds you safe and in good health.
We continue to closely monitor the COVID-19 situation in the US and all our local Hair Club center cities and states. We are expecting to open our doors to you on April 1st to mid-April depending on local mandates. We are as eager as you are to get back to serving you in person.
While the doors in our centers may be temporarily closed during this unprecedented period, we can assure you that our company has been working harder than ever to provide the continuity that you have come to expect throughout our ongoing relationship.
We wanted to provide you with an update as to what we are innovating to provide you with that continuity.
- We are continuing to produce and administrate our supply chain.
- For our Extreme Hair Therapy and Xtrands clients, we are preparing to drop-ship product kits to your home.
- We have made our products available to be ordered online at https://shop.hairclub.com
- We have videos available to help you care for your hair at home.
- Men’s Home Hair Care – Tape Adhesive- https://vimeo.com/showcase/4850567
- Men’s Home Hair Care- Liquid Polymer- https://vimeo.com/showcase/4846617
- Women’s Home Hair Care- Tape Adhesive- https://vimeo.com/showcase/4850568
- Women’s Home Hair Care- Liquid Polymer- https://vimeo.com/showcase/4850566
- Center Leaders are all working from home and reaching out to all clients as well as taking calls as quickly as they can. They are one hundred percent committed to returning every call that comes into them in a timely manner.
- We have put a regional technical advisor support team in place to assist you with all your hair care needs.
- We will be making a large investment to maximize our capacity for service when we are able to open by extensively expanding our hours of operation.
- We are deep cleaning and disinfecting our centers well above industry standards so you can be confident that you are coming back to a thoroughly clean environment.
We are committed to and confident that we will reopen in April. We have been so appreciative of all the good will that has been encountered by our staff as they are reaching out to and assisting all our clients. That is what makes our Hair Club community so very special. We will continue to communicate any updates as we receive them and encourage you to avail yourselves of all the resources that we are making available to you until we see you again.
Be Well,
Steven Barth
President
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