March 30, 2020

To Our Valued Members,

We hope this communication finds you all safe and healthy!

During this time when we are required to pause our in-salon service schedule, we are now offering virtual technical consultations with our talented and knowledgeable team of regional technical advisors. We have purchased a Virtual IP phone system so that we will be able to answer calls from anywhere and route all your calls to the appropriate team members twenty-four hours, seven days a week. We have also invested in our regional technical team to provide them with all the tools that they would need to support you and work with you from their homes.

All technical issues that require assistance will be transferred to our technical advisors who will troubleshoot your issues and provide instruction and demos in order to help you remotely with any hair needs. After an initial intake to determine the issue, when needed they will set up a virtual technical appointment and communicate with you according to your preferences whether that be by phone, facetime or a Zoom meeting.  We will virtually be right beside you!

This unprecedented pandemic has brought with it some historic challenges for all of us, but we promise that we are utilizing every innovation available to us to meet all of our members’ needs. This is who we are and who we need to be. Call your local center to reach your technical team.

Meet your virtual technical support team!

Be Well,

Steven Barth

President