To all our valued Southborough clients,
As we promised in our last communication, we are following up with you on the situation in our Southborough center. After having an opportunity to assess the damage to the center and the building, there will need to be extensive remediation work done as well as repainting and re-flooring. We anticipate this to be finished within a couple of months. We apologize in advance for the inconvenience this may cause, but this is an unfortunate occurrence that was unforeseen and unavoidable. We will do everything that we can to expedite the process so that we can begin to service you again in our Southborough location.
In the meantime, we will continue to offer servicing in our neighboring locations that many of you have already visited in Plymouth, Boston, Woburn, Warwick, RI, Farmington, CT and Manchester, NH. Our Southborough stylists will be principally working out of Woburn and Warwick, RI. We have been so grateful for the generosity of our staff in those locations who have gracefully shared their space and have made the Southborough staff and members feel so welcome. We would also like to thank our Southborough staff who have been navigating this fearlessly and dedicating many additional work hours to travel where needed to service and support the Southborough membership. Most importantly, we would like to thank you for your patience in this challenging time and for your understanding and flexibility with your servicing needs. The saying that “It takes a village” really does capture this moment in time for all of us. One of the many distinct benefits of being associated with Hair Club is that we are fortunate to have the resources and the distinct capacity along with capability which allows us to support you under the most extreme circumstances.
Our Southborough Managing Director, Karen Fiore will be working out of the Woburn, MA location. Please continue to call the Southborough phone line to speak with her and the rest of the Southborough administrative staff as that line is being forwarded directly to your Southborough team. They are looking forward to hearing from you and will address any questions or concerns.
We will continue to update you on the situation in Southborough as we are made aware of any new developments.
Thank you and be well.